The Essence

Behind Us

We are currently seeking a Customer Support Executive with a strong background in finance or accounting to join our growing team. If you are passionate about delivering exceptional customer service, possess excellent communication skills, and have a keen understanding of financial processes, we want to hear from you!

Responsibilities:

• Provide top-notch customer support to clients, addressing inquiries and resolving issues related to the financial services.

• Communicate with customers and clients via phone, email, and chat.

• Utilize your finance or accounting background to assist customers with billing, invoicing, and account-related queries.

• Collaborate with cross-functional teams to ensure seamless communication and resolution of customer concerns.

• Maintain accurate and detailed records of customer interactions within our CRM system.

• Identify opportunities for process improvements and contribute to the enhancement of customer support procedures.

• Maintain high-quality standards in customer interactions and responses.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field.

• O / A Levels with majors in Accounting.

• Proven experience in an international customer support role, preferably in the finance or accounting industry.

• Exceptional communication skills, both written and verbal, with a keen ability to explain complex financial concepts in a clear and concise manner.

• Knowledge of Tech Savy and how to use Google Sheets & Docs

• Strong problem-solving skills and a customer-centric approach to handling inquiries.

• Familiarity with using chatbots.

• Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

• Market Competitive Salary

• IPD and OPD

• Bonus

• Paid Leaves

We are looking for a creative and detail-oriented Graphic Designer to join our team. The ideal candidate will be responsible for creating visually appealing designs that align with our brand identity across digital and print media. You will work closely with marketing, product, and other teams to bring ideas to life through compelling visuals.

Responsibilities:

• Design graphics and layouts for websites, social media, email campaigns, advertisements, brochures, and other marketing materials.

• Collaborate with cross-functional teams to understand project requirements and deliver creative solutions.

• Maintain brand consistency across all projects and platforms.

• Create and edit images, infographics, illustrations, and presentations.

• Stay up to date with industry trends, tools, and best practices in design.

• Prepare final artwork for production across various media channels.

Requirements:

• Bachelor’s degree in Graphic Design, Visual Arts, or a related field.

• 1–2+ years of professional experience in graphic design.

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other design tools (e.g., Figma, Canva).

• Preferred Qualifications:

• Experience in motion graphics, video editing, or animation is a plus.

• Knowledge of UI/UX design.

• Familiarity with branding and marketing strategies.

Shift Timing:

3 PM - 12 AM

Softvira is looking for a professional Video Editor with advanced expertise in Adobe After Effects and other video editing tools. The ideal candidate should be capable of producing engaging, polished video content for a range of platforms, from promotional clips and social media reels to full-length explainers and animated visuals.

Responsibilities:

• Edit raw footage into impactful, visually engaging videos.

• Create animations, transitions, and motion graphics using After Effects.

• Collaborate with the creative and marketing teams to develop video concepts.

• Ensure consistency in branding, tone, and quality across all videos.

• Handle multiple projects while meeting tight deadlines.

• Optimize videos for web, mobile, and social media platforms.

Requirements:

• Bachelor’s degree in Media Production, Film, Animation, or related field.

• 2+ years of professional experience in video editing (showreel/portfolio required).

• Expertise in Adobe After Effects, Premiere Pro, and related editing software.

• Strong visual storytelling and creative direction skills.

• Bonus Skills (Preferred):

• Experience with sound design, color grading, and audio syncing.

• Familiarity with other tools like Final Cut Pro, DaVinci Resolve, etc.

• Basic knowledge of motion design trends and social video best practices + Ai generated videos.

Shift Timing:

10 AM – 7 PM